The Company established this Withdrawal, Refund & Deposit Policy for the purpose of ensuring satisfaction of the Company’s clients (“Clients”),
reducing legal and financial risks for the Company and in an attempt to counteract money laundering, financing of terrorism, fraud and any
other illegal activity as per applicable law and regulatory requirements.
1. SPECIFICITY OF THE TERMS HEREIN
1.1. All the rules, terms and regulations contained in this document are to be considered as applying without prejudice to General
Terms & Conditions for the provision of services binding a customer and BTX International Limited.
1.2. No provision contained herein shall be construed to limit BTX International Limited’s ability to manage, limit and respond to
behavior that in BTX’s sole view could be, or pose the risk of being criminal, otherwise illegal or detrimental to BTX.
2. WITHDRAWALS
WITHDRAWAL REQUESTS
2.1. Withdrawal requests should be submitted by Clients online via the Client Office. Upon selecting the withdrawal option, a bank
account should be added for the purpose of the withdrawal of funds. Clients should complete the account details and attach a
supporting document.
2.2. In line with applicable regulations as well as for the safety of our Clients BTX verifies the bank account before processing
the withdrawal.
2.3. The following conditions need to be met by the Client upon submitting a withdrawal request:
A. Clients should provide a bank statement, outgoing transfer confirmation or bank reference letter containing the
following information:
– client’s full name (including first and last name)
– bank account number
– issue date (the document’s should be issued within the last 3 months)
– bank details (including name and country)
B. Provide an IBAN number (if applicable)
C. The withdrawal amount shouldn’t exceed the Free Margin on the Client’s account.
D. BTX reserves the right to request additional information should it see it necessary to process the verification
according to best industry standards and regulatory needs.
2.4. BTX verifies the Client’s bank account only during the first withdrawal. For any subsequent withdrawal requests funds are sent
to the already registered bank account; unless a Client wishes to withdraw the funds to a different account, then the verification
process needs to be repeated.
BENEFICIARY OF FUNDS
2.5. Withdrawal of funds can only be made to the bank account whose beneficial owner is the same as the holder of the trading
account. The Company will not proceed with withdrawals to third party or anonymous accounts.
REQUESTS FOR FURTHER INFORMATION
2.6. The Company reserves the right to review its Client’s trading account, account history, supporting documentation and to request
additional information prior to completing any withdrawal request. If necessary, the Company can contact the Client with further
queries. In this case, the withdrawal request should be put on hold by the Company until the outstanding matters are resolved.
The Client will be informed accordingly.
REFUNDS & RETURN OF FUNDS
REFUND REQUESTS & RETRIEVAL OF PAYMENTS
3.1. Client undertakes not to submit a request to return already credited funds both during and after the use of the Company’s
services. In case the Company receives such a request, the Company reserves the right to block Client’s access to the
Client Office.
3.2. Upon depositing funds, Client undertakes not to submit an application for retrieval of payment (chargeback) via the payment
provider or supplier, both in time and after completion of the use of the company services. Nevertheless, if the Company receives
such a request, we reserve the right to block the Client’s access to the Client Office, freeze the current balance on the Client’s
account, as well as send money back to the source, following the termination of all services.
BACK TO SOURCE RETURN OF FUNDS
3.3. The Company may choose to return Client’s funds back to the source from which they were received for any reason and at
any time.
3.4. The funds may be returned to the original source instead of the destination provided by the Client in a withdrawal request.
3.5. Should returning the funds back to the original source not be possible, when the Company sees it as necessary, the Client will
be obligated to provide all the necessary documentation to the Company sufficiently showing that both the source as well as
the desired destination of any funds transfer belong to the Client.
3.6. If a situation arises in which the Company retains doubts as to the origin or destination of funds, in order to prevent proceeds of
crime or funds related to funding terrorist activities from being released further into financial network they may be released into
a court deposit pending decision by relevant authorities as to the operations in question.
3.7. If the source of money or activity of the Client raises a suspicion of potential money laundering, the Company has the right to
block Client’s access to the Client Office, suspend trading activity on accounts, cancel deposit/withdrawal requests or return
funds. In particular, when the Company classifies Client’s activity as not relevant or not consistent with the normal purpose of
using Company’s services, the Company has the right to act according to this document without prior notice.
3.8. The Company may return Client’s funds received via any payment method for any reason, including if no activity was recorded
on the client’s trading accounts within a specific timeframe, per the company’s discretion. In this case, funds will be returned
back to the same source as used to make a deposit.
4. DEPOSITS
4.1. Funds should be deposited by Clients from a source where the beneficial owner of the funds is the same as the holder of the
trading account.
4.2. BTX reserves the right to request from a Client a confirmation of being a beneficial owner of the funds deposited at any time
before funds can be credited into a trading account, regardless of the payment method. Failure to provide the requested proof
may result in rejection of the deposit and returning them to the remitter deducting any transfer fees or other charges
incurred by BTX.
4.3. BTX reserves the right to ask Clients to provide a scanned color copy or a photo of both the front and back pages of a credit card
used for deposits. Clients should cover part of the number shown on the card so that only the first and last 4 digits are visible as
well as cover the CVV number from the back of the credit card. In order to protect the integrity of the financial system, BTX takes
great precautions when dealing with security alerts for credit card payments. For this reason, although BTX strives to credit
Clients’ credit card deposits as soon as possible, it cannot be guaranteed that the funds will be credited immediately after the
depositing, as in some cases additional verification of payments might be required.
4.4. Deposits can be made online via the Client Office. Upon selecting the deposit option, a selection of deposit methods will be
available to choose from. Some of these options, however, might not be available if Client’s funds originate from a country other
than the country of Client’s residence as declared and recorded on Client’s Account.
4.5. BTX reserves the right to reject any funds originating from a country other than declared by the Client country of residence.
4.6. BTX reserves the right to reject any funds originating from an institution that BTX finds as failing to comply with the international
AML standards and requirements.
4.7. BTX will not be liable for any losses incurred as a result of rejecting deposits or delays in processing of Clients’ deposits, including
and not limited to payments made to cover on-going margin requirements. It is the sole responsibility of Client to ensure the
trading account has sufficient funds to cover any margin requirements.
FINAL PROVISIONS
5.1. Payment by credit/ debit cards powered by Ecommpay will be processed on behalf of the Company by a firm belonging to BTX
group- BTX Services Limited, a company, with registered address at Pikioni 10, Building: Highsight Rentals Ltd, 3075,
Limassol, Cyprus.
5.2. Any improper use of the Company’s services, including misrepresentation of the source and usage of funds, will be viewed as a
breach of the Agreement. In the event of such an occurrence, the Company has the right to block the Client’s access to the Client
Office, suspend the trading activity on the account, cancel any deposit/ withdrawal disposition, as well as execute a complete
return of funds. In order to ensure a proper response to a breach, the Company also reserves the right to work within this
document without prior notice.
5.3. Any changes to this document do not constitute changes to the Terms of Provision of Service and need not be notified before
being enacted.